TUC

Troubleshooting Cisco Unified Communications Systems Version 1.0

Course Overview

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Objectives

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.

Prerequisites

• CCNA, CIPT 1 and 2, QoS, and GWGK

Course Outline

Troubleshooting Methodology
Analyzing and Isolating Problems
Common Unified Communications Problems Symptoms
Fixing Problems
Services, Resources and Tools for Troubleshooting