Unified Communications Business Relevancy Training for Account Managers

Description

This one-day instructor-led workshop will help to address the challenges that account teams face when trying to effectively deliver messaging that involves technology solutions and business processes. It teaches the account manager how to become the critical link between customer issues and managed Cisco solutions by recognizing the core business processes and key stakeholders and relating the Cisco Unified Communications solutions to transform them. Participants learn how to identify key business process, identify communication bottlenecks that negatively affect these processes, recognize hot spots of communication opportunities, and present managed voice application solutions that positively impact the business' bottom line. All of this is positioned to advance the account manager from consultative selling to "trusted advisor" status.

Key Messages

At the end of the course the participants will be able to:

• Identify how the complexity of technology has opened the door for Cisco Unified Communications network solution
• Determine key business processes and the communication hot spots that create business pain points for the customer and the customer's customer
• Demonstrate how Cisco's Unified Communication application concepts best address these communication hot spots and business pains
• Identify how these applications drive added value for the extended network and Cisco Unified Communication solutions

Objectives

After completing this workshop sales professionals will be able to:

• Identify how the complexity of technology has opened the door for Cisco Unified Communications network solution
• Determine key business processes and the communication hot spots that create business pain points for the customer and the customer's customer
• Demonstrate how Cisco's Unified Communication application concepts best address these communication hot spots and business pains
• Identify how these applications drive added value for the extended network and Cisco Unified Communication solutions

Length: 1 day

Audience: Account Managers

Class Size: 12 to 16 people