Proactive Listening

Improving Communication

Course Description

Listening is the most frequently mentioned critical employment skill by companies. That may be because listening is the foundation for many other multi-faceted skills such as selling, negotiating, and supervising. Most of us spend at least 45% of our day listening – but many of us don’t do it skillfully.

This Proactive Listening session is designed to help participants identify the need for better listening skills and then to learn techniques to improve their skills. A self-assessment as well as group activities and exercises during the session will highlight the need to enhance listening skills. The listening model of “Staying Focused, Capturing the Message and Helping the Speaker” will provide a framework and specific tips for skill development.

Learning Objectives

As a result of successful completion of this four-hour workshop participants are expected to:

• Recognize when they are using inappropriate listening approaches.
• Use specific techniques to focus, capture the message and help the speaker.
• Be more effective in their work by using new listening skills.
• Implement their personal action plan to be a better listener.

Course Details

• Length: Half day
• Audience: Anyone
• Optimum Class Size: 12 - 24
• Prerequisites: none

Facilitator

Susan Gerke has been in business since 1998 following 21 years working for IBM where she was a manager as well as a technical support representative and a management development professional. Susan's focus since 1989 has been in designing, customizing and implementing leadership and teamwork programs meeting the needs of executives, managers, and employees in a wide number of companies and industries. A recognized expert on remote leadership and teaming, Susan is the co-author of The I in Team …Accelerating Performance of Remote and Co-Located Teams and Quick Guide to Interaction Styles and Working Remotely. She is also the co-author of Quick Guide to Interaction Styles and Time Dynamics.

Susan has a B.S. degree in Statistics from California Polytechnic State University, San Luis Obispo. She is a graduate of University Associates Human Resources and Organizational Development Intern program.

For additional information or to arrange a workshop

Please contact our Sales Department at: sales@ani-training.com