Mediation and Conflict Resolution

The greatest collection of strategies to resolve the most intractable conflicts-from an office riff to an employee strike-and everything in-between.

Course Description

The program shows you exactly how to begin the peace process . . . and how to see it through. Attendees discover how to quickly resolve any conflict, no matter how long it's been going on, or how many people are involved. The strategies presented here are simple, practical, and proven.

Dr. Lieberman uses a good dash of humor, with plenty of real-world scenarios, in an engaging and fully interactive style; this allows for attendees to ask questions at any time, and to learn how to apply their skills under any set of variables and conditions.

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to:

• Understand the ins and outs of human nature.
• Diffuse most any conflict, small or large.
• Easily handle difficult people.
• Deal effectively with personality conflicts.
• Settle employee disputes and feuds.
• Resolve workplace squabbles.

Course Details

• Length: 1/2 or 1 day workshops
• Audience: Sales, Technical, Finance, Customer Service, Legal, Financial
• Optimum Class Size: 18-25
• Prerequisites: none