Establishing Expectations and Giving Feedback

Key Performance Conversations

Course Description

Supervisors and managers are required to provide direction and feedback to the people they lead. Being clear on what you expect is sometimes a challenge. This session will help participants establish and clarify their expectations. Once expectations are set, people need feedback on how they are doing. And finally, as a manager, you must provide an annual evaluation. This session provides specific techniques to be more effective at setting expectations, giving feedback and evaluating employees.

In the Establishing Expectations and Giving Feedback workshop participants will assess themselves on how well they handle five key conversations: #1 Orienting to New Work, #2 Establishing Direction, #3 Coaching for Results, #4 Reviewing Performance, and #5 Developing Others. Strategies on how to handle these conversations will be discussed and practiced. Participants will leave with skills for doing all aspects of performance management.

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to:

• Provide employees with clear expectations.
• Give useful on-going feedback to reinforce positive behaviors and work.
• Give useful on-going developmental feedback to help employees improve behaviors or work.
• Conduct an effective performance review.
• Develop the potential of their direct reports.

Course Details

• Length: 1 day
• Audience: Supervisors and Managers
• Optimum Class Size: 12 - 24
• Prerequisites: none

Facilitator

Susan Gerke has been in business since 1998 following 21 years working for IBM where she was a manager as well as a technical support representative and a management development professional. Susan's focus since 1989 has been in designing, customizing and implementing leadership and teamwork programs meeting the needs of executives, managers, and employees in a wide number of companies and industries. A recognized expert on remote leadership and teaming, Susan is the co-author of The I in Team …Accelerating Performance of Remote and Co-Located Teams and Quick Guide to Interaction Styles and Working Remotely. She is also the co-author of Quick Guide to Interaction Styles and Time Dynamics. Susan has a B.S. degree in Statistics from California Polytechnic State University, San Luis Obispo. She is a graduate of University Associates Human Resources and Organizational Development Intern program.

For additional information or to arrange a workshop

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