Essential Etiquette for Professional Excellence

Developing your Professional Presence

Course Description

Business Etiquette is considered an essential personal skill in today's competitive business environment. This knowledge, used skillfully, helps business people present themselves to local, national and global customers with self-confidence, poise and relationship building effectiveness. Professionals who have mastered these skill sets are a great asset to their organization and strengthen the corporate culture.

This interactive, hands-on course is tailored to provide you with the necessary tools to hit the mark for personal and professional effectiveness.

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to know how to effectively use these business etiquette skills:

• Positive Attitude - this acquired trait makes an incredible difference in personal effectiveness. Learn six effective attitudes that can be applied throughout the day.
• First Impressions and Interpersonal Communications - Learn how to effectively use visual, vocal and verbal skills to create positive first impressions. People evaluate you and the company you represent by the way you dress, body language, voice, and words.
• Active Listening Skills - Evaluate listening styles and habits and learn how ti be more effective in communications.
• Polished Personal Presence - Learn how to effectively use the handshake, introductions, small talk, and business cards at business events.
• Dining Skills for All Occasions - Use appropriate and correct skills wherever business takes place. Learn how to effectively greet, meet and eat over buffets, breakfast, lunch and dinners in a casual to formal setting.
• Office Communications Etiquette - Learn and apply the general guidelines and standards for courteous email, office netiquette, speakerphone, conference call, cell phone, voice mail and BlackBerry to create effective communications.

Course Details

• Length: One Day
• Audience: Business Professionals
• Optimum Class Size: 12 to 25
• Prerequisites: none