E-Mail Etiquette

Gain Communication Control

Course Description

Research shows that the average worker is unproductive 25% to 33% of the time. E-mail is a significant contributor to that productivity problem. An excellent tool for information sharing, e-mail is ineffectively being used for more than information sharing – it’s being used as a primary communication tool. People can and have taken control over their e-mail. It takes understanding the problem clearly, good options to manage the problem and discipline to implement new approaches to using e-mail.

This interactive session is designed to provide insight to participants about their approach to using e-mail and to identify key e-mail time wasters. Exercises demonstrate the value of conversation over e-mail for complex and important issues. Small group discussion and the sharing of best practices provide many practical and easy to implement e-mail tips. Participants also learn techniques to influence others to use e-mail more effectively. Intact groups determine one or two e-mail guidelines to implement to improve group communication and efficiency.

Learning Objectives

As a result of successful completion of this four-hour workshop participants are expected to:

• Use e-mail to enhance their productivity.
• Use techniques to reduce wasted time.
• Recognize the poor use of e-mail and influence other’s use of the tool.
• Implement a personal plan to use e-mail effectively.

Course Details

• Length: 4 hours
• Audience: Anyone
• Optimum Class Size: 12 - 24
• Prerequisites: none

Facilitator

Susan Gerke has been in business since 1998 following 21 years working for IBM where she was a manager as well as a technical support representative and a management development professional. Susan's focus since 1989 has been in designing, customizing and implementing leadership and teamwork programs meeting the needs of executives, managers, and employees in a wide number of companies and industries. A recognized expert on remote leadership and teaming, Susan is the co-author of The I in Team …Accelerating Performance of Remote and Co-Located Teams and Quick Guide to Interaction Styles and Working Remotely. She is also the co-author of Quick Guide to Interaction Styles and Time Dynamics.

Susan has a B.S. degree in Statistics from California Polytechnic State University, San Luis Obispo. She is a graduate of University Associates Human Resources and Organizational Development Intern program.

For additional information or to arrange a workshop

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