Conflict Management

Course Description

Conflict is inevitable but, left unchecked, it can become a destructive force in the workplace. This program offers approaches that will help you indentify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that help end conflict even in the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party as well as procedures for finding an effective mediator.

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to:

• Understand the two basic types of conflict and reasons they occur.
• Recognize four typical approaches to conflict.
• Implement the basic steps of conflict resolution.
• Practice communication skills to minimize and even prevent conflict.
• Employ strategies for responding to challenging people such as dealing with an extremely angry person or someone who won't acknowledge the conflict.
• Handle specific situations including dealing with your boss, client or another department

Course Details

• Length: One Day
• Audience: All
• Optimum Class Size: 12-15
• Prerequisites: None