Applying Your Emotional Intelligence at Work

Develop your emotional intelligence to increase leadership ability, reinforce collaboration, enhance conflict resolution skills and increase productivity.

Course Description

Communication has consequences. You may say, "I take it back." But you really cannot. It's better that you 'give it' right in the first place. Do you notice when the person you are speaking with has stopped listening? When resolving conflict or trying to work collaboratively are you concerned with maintaining or growing the relationship?

Your self-management and social awareness skills directly impact your ability to lead. Self-Management and Social Awareness are part of a battery of Emotional Intelligence skills people can learn to develop

In this global economy your ability to interact with Emotional Intelligence can positively or negatively impact your success. This dynamic workshop provides the skills you need and an opportunity to put them into practice in work based situations.

A 2008 TalentSmart Whitepaper titled 'American Men Have it Rough' stated '...Chinese executives outscore Americans in emotional intelligence by a healthy margin.' This is heralded as 'China's Secret Weapon''. Can your team afford to fall behind in the global marketplace?

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to:

• Become aware of the business case for learning and applying emotional intelligence (EQ) at work, understand why today's leaders need to develop this important skill.
• Understand the nature of emotional intelligence and how the human brain works. Learn the four dimensions of EQ and the skills associated with them.
• Develop Self Awareness and understand its impact on attitude, fulfillment, and personality
• Develop and apply Self Management skills in ways that boost leadership and accomplishment.
• Develop and apply Social Awareness skills.
• Develop and apply Relationship Management skills in ways that enhance the ability to lead others, work collaboratively, resolve conflict, and achieve dramatic results.
• Choose from a battery of practical emotional intelligence techniques to use in a variety of work-related applications including communication, leadership, management, coaching, working with others, sales, customer service, and supervision.

Course Details

• Length: One Day
• Understand the nature of emotional intelligence and how the human brain works. Learn the four dimensions of EQ and the skills associated with them.
• Audience: Managers, Leadership, Team Leads, Account Managers, Project/Program Managers, Exceptional Performers, Team Members
• Optimum Class Size: 16
• Prerequisites: None