Sales Training

Cisco Unified Communications: Building the Voice Foundation

Implementing the Cisco Self-Defending Network Strategy in meeting business needs at the BDM and TDM Levels within the Customer

Course Description

This workshop is designed to provide basic understanding of traditional voice communications technologies and their correlation to Cisco IP telephony and basic unified communications. It teaches the migration path from traditional PBX-based telephony to IP telephony and voice over IP. The primary components of Cisco Unified Communications solutions are explored. Voice-based terminology, commonly encountered obstacles to sales and basic unified communications models are also covered. This class is suitable for account managers and channel partner field sales representatives who are new to the field of voice communications and have a limited understanding of IP telephony.

Learning Objectives

As a result of successful completion of this one-day workshop participants are expected to:

• Understand the components used in a traditional TDM-based voice environment
• Explain how traditional telephony evolved into unified communications.
• Understand and use traditional voice technology terminology
• Articulate how the Cisco Unified Communications solution architecture transcends limitations of traditional voice communications solutions.
• Discuss the architecture and components of the Cisco Unified Communications portfolio and how they positively impact customer needs.
• Explain features and benefits of Cisco Unified Communications basic applications, and the potential impact on a customer’s business.
• Using a customer situation, diagram the Cisco Unified Communications infrastructure required to meet customer needs and identify applications that can be used to provide additional business value.
• Address common customer objections to unified communications.

Facilitators

This workshop is facilitated by Senior Sales Consultants who have recent experience selling or implementing Cisco IP telephony solutions.

Length: 1 Day

Audience:
Cisco Account Managers, Channel Account Managers, Partner Account Managers

Optimum Class Size:
12 - 16

Prerequisites:
None

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