Course Contents

This 5-day course provides the student with Unified Communications concepts, component definition and high level designs. This is also the core technology course in the certification path to achieve the CCNA Voice specialization. Students will be able implement and configure small-to-medium sized IP Telephony solutions. UC products covered during labs include the Cisco Unified Communications Manager Express / Cisco Unity Express and the UC500 Smart Business Communications System.

Course Objectives

Upon completion of this course, participants will gain foundational knowledge required to prepare for the CCNA Voice Specialization [Associate level] exam (640-460). Learners will be able to:

• Describe the components of the Cisco Unified Communications Architecture
• Describe PSTN components and technologies
• Describe how to interconnect VoIP with service provider networks
• Implement a UC 500 system using Cisco Configuration Assistant
• Implement Cisco Unified Communications Manager Express to support endpoints using Cisco CLI Commands
• Implement Cisco Unified Communications Manager Express to connect to service provider networks using CLI commands
• Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment using CLI commands
• Perform basic maintenance and operations tasks to support UC 500 and Cisco Unified Communications Manager Express deployments

Who Should Attend

Individuals who possess a general networking background, have prior experience with the Cisco Internetworking Operating System (IOS), and have achieved CCNA® certification are the target audience for this class. Targeted learners perform jobs in engineering support, development test engineering and other technical areas that have a need to implement a Cisco IOS Unified Communications solution.

Recommended Prerequisites

To fully benefit from CCNA Voice, you should already possess a valid CCNA certification or equivalent work experience that provides routing and switching fundamentals.

The participant should have working skills and knowledge of the following:

• Basic browser navigation
• Basic understanding of LAN, WAN, and Internet operation
• IP addressing including subnetting
• Routing and switching principles
• Access Control List (ACL) functionality

Course Outline

Course topics include basic voice components and terminology, Unified Communication architecture and design, IP PBX and IP telephony options, call control, and voicemail solutions. Utilizing the skills learned in this course, participants will be able to install, administer, and monitor a small-to-medium sized VoIP implementation based upon Cisco Unified Communications devices.

Specific course topics include:

Module 1: Cisco Unified Communications Systems Introduction

• Cisco Unified Communications System and Applications

Module 2: Traditional Telephony Operations

• Traditional Telephony
• Analog Circuits
• Digital Circuits

Module 3: VoIP Fundamentals

• Packetization of Voice Traffic
• VoIP Signaling Protocols
• VLANs
• Trunks and Inter-VLAN Routing
• Network Preparation
• VoIP System Connection to Service Provider Networks
• Call Setup and Digit Manipulation
• QoS

Module 4: Cisco Unified Communications Manager Express Implementation

• Cisco Unified Communications Manager Express (CME/CUE)
• ePhone-dn and ePhone
• CME/CUE for Supporting Endpoints
• Basic Voice Features Implementation
• CME/CUE System Maintenance

Module 5: Cisco Unity Express Implementation

• Cisco Unity Express Introduction and Implementation

Module 6: Cisco Smart Business Communications System Implementation

• Cisco Smart Business Communications System (SBCS) Introduction
• SBCS Voice Features Implementation
• SBCS Maintenance