Course Overview

This five-day course prepares you to install and configure a Cisco Unified Communications Manager single site solution. This course focuses primarily on Cisco Unified Communications Manager Release 6/7, the call processing, routing and signaling component for the Cisco Unified Communications solutions. This course includes lab activities in which you will perform post installation tasks, configure Cisco Unified Communications Manager and switches, implement gateways including Media Gateway Control Protocol (MGCP) gateways; and build dial plans to place on-net and off-net phone calls to TDM and IP telco provider networks. You will also implement media resources, Lightweight Directory Access Protocol (LDAP) and voice mail integration as well as numerous user telephone features.

Prerequisites

To benefit fully from this course, you must have these prerequisite skills and knowledge:

• Valid CCNA Certification
• Completion of CVOICE
• Computer networking including knowledge of LANs, WANs, and IP switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Fundamental knowledge of converged voice and data networks
• Working knowledge of the MGCP and its implementation on Cisco IOS gateways

Target Audience:

This course is intended for Cisco Reseller Partners, administrators and end users responsible for the implementation, administration and maintenance of CUCM v6.x/7.x for a single site.

Course Objectives

Upon successful completion of the course, students will be able to:

• Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade
• Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management
• Configure Cisco Unified Communications Manager to support on-cluster calling in a single site deployment
• Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls on the PSTN
• Configure Cisco Unified Communications Manager media resources, features, and voice-mail integration

Course Outline

• Introduction to Cisco Unified Communications Manager
• Administration of Cisco Unified Communications Manager
• Single-Site On-Net Calling
• Single-Site, Off-Net Calling
• Implementation of Media Resources, Features, and Applications