CCMUA

CCMUA: Cisco CallManager/Unity Administration

Course Content

Various methods of CallManager and Unity administration are covered in the course as well as troubleshooting methods. The course includes hands-on laboratory exercises throughout that challenge the student to administer and monitor a Cisco CallManager cluster of components in an integrated Unified Messaging environment. The primary focus will revolve around the daily tasks associated with administering, maintenance and troubleshooting of a CallManager environment using Unity as a Unified Messaging system.

Course Objectives

After completing this course the student should be able to:

• Identify AVVID, CallManager and Unity Components.
• Define and list benefits of CallManager Cluster and Deployment Options.
• Define and list benefits of Unity deployment options.
• Describe how to add and modify IP Phones in the Cisco CallManager environment.
• Describe what a basic route plan is.
• Describe how a complex route plan differs from a basic route plan.
• Describe how Class of Service is managed in a CallManager environment.
• List the common CallManager Media resources.
• Describe and modify CallManager features.
• Add a user to Call Manager and configure user options.
• Use Cisco Web Attendant
• Utilize the CallManager Bulk Administration Tool.
• View call detail reporting information
• Identify how Unity interacts with CallManager as a Unified Messaging solution.
• Add a subscriber to Unity and configure subscriber options.
• Create and configure basic call handlers to include Opening Greetings, Interview handlers and 1 key dialing.
• Install, configure and use VMO to send and receive messages.
• Describe how to use the internal server tools to troubleshoot common CallManager and Unity problems.

Who Should Attend

Administrators who wish to gain knowledge to effectively administer, manage, maintain and troubleshoot the CallManager and Unity components of a VOIP call and Unified Messaging environment.

Prerequisites:

• Basic understanding of network connectivity
• Windows 2000 Server experience in an Active Directory and Workgroup environment
• Basic Exchange 2000 administration experience
• Understanding of how network devices get subnet and IP addressing information
• Basic understanding of VLAN routing and configuration
• Basic understanding of TCP/IP networking

Course Outline

Module 1 Course Introduction ­ Course Overview
Module 2 Introduction to AVVID Components
Module 3 Cisco CallManager: CallManager Cluster and Deployment Options
Module 4 Devices: Configuring Cisco CallManager to Support IP Phones
Module 5 Route Plan: Route Plan Basics
Module 6 Route Plan: Advanced Route Plan
Module 7 Route Plan: Telephony Class of Service (CSS and Partitions)
Module 8 Features Plus: Media Resources
Module 9 Features Plus: Cisco IP Telephony Devices and Users
Module 10 CallManager and Operating System Troubleshooting
Module 11 Unity: Integration in a CallManager environment
Module 12 Unity: The Basics of Administration
Module 13 Unity: Configuring call handlers and implementing one key dialing
Module 14 Unity: System Monitoring and Maintenance